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Questions and Answers

Honda Civic Window Pops Out

Q. Hi Vince, Great site! I have a 1997 Honda Civic EX (power windows, power locks, power steering, VTEC, cruise control). My problem is that after a few uses of the driver's side window, it comes off the rubber track and winds up in front of the track.

I took off the door panel, and undid the bolt holding on the track at the bottom-front of the door, put the track back on the window, and it worked okay for a while, then broke again. I brought it to a mechanic and he did the same thing, but added a nut to the other side of the bolt to hold it. Lo and behold, it still came off.

Do I have to replace the whole track? I was told about an (expensive) regulator, but I don't know what that is. Any hints?

Thanks!

A. There was a TSB issued on this problem, TSB #97-021 issued March 28, 2000.

TSB No.: 97-021
Date: March 28, 2000

Applies To:
1996 - 2000 Civic 2-door (See Vehicles Affected)

Front Windows Bind or Have Come Out of the Run Channel

SYMPTOM;
One or both of the front windows are binding or have come out of the window run channel.

PROBABLE CAUSE:
1996 and 1997 models thru the affected VINS:

Faulty window regulator, and the glass run channel is not seated correctly in the window channels.

1997 models after the affected VINs, all 1998-99 models, and 2000 models thru the affected VINs:

The glass run channel is not seated correctly in the window channels.

VEHICLES AFFECTED:


Replace the window regulator(s), and reinstall the glass run channel on the vehicles shown.


Reinstall the glass run channel on the vehicles shown.

CORRECTIVE ACTION:
1996 and 1997 models thru the affected VINs:

Replace the window regulator, and reinstall the glass run channel. Replace the glass run channel if it is damaged.

1997 models after the affected VINs, all 1998-99 models, and 2000 models thru the affected VINs:

Reinstall the glass run channel. Replace the glass run channel if it is damaged.

PARTS INFORMATION:
Left Power Window Regulator:P/N 04725-S00-A01
Left Manual Window Regulator:P/N 72250-S00-003
Left Glass Run Channel:P/N 72275-S03-G01
Right Power Window Regulator:P/N 04720-S00-A01
Right Manual Window Regulator:P/N 72210-S00-003
Right Glass Run Channel:P/N 72235-S03-G01

REQUIRED MATERIALS:
Plastic Cover Adhesive: P/N 08712-0003

REPAIR PROCEDURE:
  1. Remove the door panel. Refer to section 20 of the 1996-00 Civic Service Manual.

  2. Remove the armrest bracket, then pull down the plastic cover to gain access to the window regulator.

  3. Carefully move the glass until you can see the glass mounting bolts, then loosen them. Slide the guide rearward, remove the glass from the guide, and carefully pull the glass out through the window slot.

  4. Check the year and VIN.

    • If the vehicle is a 1996 or 1997 within the affected VIN range, replace the window regulator. Go to step 5.

    • If the vehicle is not a 1996 or 1997 within the affected VIN range, go to step 8.

  5. Remove the two roller guide bolts and the two rear regulator mounting bolts; then remove the front regulator mounting bolts.
  6. Disconnect the power window motor connector, and detach the harness clip (it applicable); then lift and remove the regulator through the opening in the door.
  7. Install the new regulator in the door, then loosely install the two rear mounting bolts and the two roller guide bolts. Do not tighten the two front mounting bolts yet. Go to step 9.
  8. Loosen the window regulator's two rear mounting bolts, two front mounting bolts, and two roller guide bolts.

  9. Inspect the glass run channel:

    • If the run channel is not sitting in the window channels properly, reinstall it.
    • If the run channel is damaged, replace it. Refer to section 20 of the appropriate service manual.
    • If the run channel is sitting in the window channels properly, go to step 10.

    NOTE: If the run channel is sitting in the window channels properly and the window regulator was not replaced, disregard this service bulletin and follow normal troubleshooting procedures.

  10. Reinstall the glass in the door, but do not tighten the glass mounting bolts. Reconnect the power window motor connector, and temporarily reconnect the window switch (if applicable). Raise the window about 100 mm (4.0 in.) from the fully lowered position.

  11. Push the glass toward the rear of the door, and have an assistant tighten the two glass mounting bolts, the four regulator mounting bolts, and the two roller guide bolts.

  12. Loosen the front channel mounting bolt and nut. Push the front channel toward the glass, and tighten the mounting bolt and nut.
  13. Check the window for smooth operation, and check for gaps between the glass and the run channel with the window all the way up.

    • If the window does not operate smoothly, or if you see gaps between the run channel and the window, loosen all the mounting bolts, and repeat steps 10 through 12.
    • If the window operates smoothly and you see no gaps between the run channel and the window, reinstall the plastic cover, the armrest bracket, and the door panel.

Additional Information provided courtesy of ALLDATA

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