Questions and Answers
Jeep Rip-off?
Q. I have a 1999 Jeep Wrangler. It's a four cylinder, manual transmission. A couple months ago, the check engine light came on and the engine was sputtering during acceleration. I brought the car in to my local Goodyear dealer. They advised me that the problem was with the Throttle Position Sensor, and subsequently replaced it.
When I got the Jeep back, the check engine light was on, and the engine was still sputtering - absolutely no change in the symptoms. I immediately brought it back. They checked it out, and advised me that I would need to go to a jeep dealership to get the computer reprogrammed to fix the problem.
I then took it to a dealer, who told me the problem was a faulty clock spring on the airbag. They replaced the clock spring, and everything ran fine.
I feel as though the Goodyear dealer should not be paid for replacing the TPS, since replacing it seemed to have no effect on the symptom. I'm considering taking them to small claims court for the amount they charged to fix it. Do you think I have a case?
Thanks for your help.
A. Well if they charged you for a repair that did not fix the original complaint, and you have the documentation from the dealer that the clock spring was indeed the problem, then yes, you do have a case. But before you go to small claims court I would go to the better business bureau and talk to them first. Most times they can resolve a situation like this and if not, then there is always small claims court.
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