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Questions and Answers

Difference Between A Recall And A TSB

Q. What is the difference between a recall and a technical service bulletin? Does the dealer pay for the repairs in both cases?

Difference Between A Recall And A TSB

A. There are two types of motor vehicle recalls. The first is when a vehicle has a safety related defect as determined by the National Highway Traffic Safety Administration (NHSTA). This would be a Mandatory Recall. A Voluntary Recall is when the manufacturer recalls vehicles for a defect not necessarily related to safety. Any repairs made under a recall is paid for by the manufacturer.

A Technical Service Bulletin (TSB) is issued when a known problem or condition exists in a certain vehicle(s) and contains a repair for that problem. A TSB can also be issued to notify dealerships of diagnostic procedure changes, modified or improved parts or service manual revisions and updates.

TSBs are "Reimbursable within the provisions of the warranty". This means if the vehicle is within it's warranty period, repair as outlined by the TSB is paid for by the manufacturer. If the vehicle is out of warranty, the customer is responsible for the repairs.

Additional Information provided courtesy of AllDATA

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