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Questions and Answers

Oldsmobile Alero Power Window Ripoff?

Q. Hi Vincent! I am researching options on a recent automobile repair. I feel I have been taken, which I believe is probably very common for women in need of auto repairs. So I need some expert advice. I have contacted a couple of other mechanics and they have given me info that is helpful as well.

Oldsmobile Alero Power Window Ripoff?

Here's the problem: I was driving with my four year old and the power window on the driver's side of my 2001 Oldsmobile Alero broke. Now what exactly happened was I had been rolling it up and suddenly one of the cables broke. My brother who happened to be visiting pulled the window up, got it in place and it stayed. He said do not use it, go to a dealership, I just relocated to Florida from Pennsylvania and my family mechanic lives in PA.

My brother, also a mechanic but leaving that same day, said they'll probably have to replace the cable kit to hold the window up, I can hear the motor working fine. So he said to be safe form shady mechanics, go to the dealership. They told me that both the regulator and motor and cables needed to be replaced for a cost of $579.00 total.

Also on the list were a number of other costly repairs needed. I left, however, they still made me pay $92.00 for them to even look at it and the only thing they did was put a garbage bag on my window. But, that's beside the point.

I called a couple mechanics I knew and asked them what they thought, while at the dealership, and both told me that its a little fishy that both the regulator AND motor went at the same time, that even if they were to gouge me on price, they would still charge only around $400.00 for the repair, and that was even high.

To top off the entire ordeal, mysteriously after I left the dealership, my passenger side window no longer worked either. I called the service manager and he said they could look at it but it sounded like the motor was no good.

I am thinking that they have got to be kidding me, this is entirely too coincidental.

So here's where you come in, is it normally possible that all of these things occurred at the same time? Should I turn them in and if so to whom? Also, what is the best way to find a new honest mechanic?

I am really at my wits end and am upset as this is weeks before Christmas and I am driving around with my window taped up.

A. I work for a GM dealer in Pennsylvania and honestly am not sure about the price of the parts. I am at home so I can't go to the parts department and ask. Most newer cars window parts come as a regulator assembly which would include the cable and motor.

Now most places do charge a minimum labor rate of one hour to diagnose some things but in your case, I would call the service manager and let him know EXACTLY how you feel. Tell him you are new to the area and would like to get your car serviced at his facility on a regular basis but that you feel you have been taken advantage of.

Times are tough in the car business so they probably looked your car over and suggested some additional work but all you have to do is say "let me think about it" or "I'll take it to my mechanic for a second opinion". Try the service manager first and if you get no satisfaction call GM and see if they will give you some kind of assistance.

Good luck, let me know how you make out.

Part OEM Part Number Price
Power Window Regulator 22702142 $282.77
 
Labor Warranty Standard
Power, One Side 0.9 1.4

Assuming the $92.00 is their hourly labor rate, the job should run in the neighborhood of $411.57.

Additional Information provided courtesy of AllDATA

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