Need an Oil Change ... and a Manicure?
Enterprising shop owners are always looking for ways to attract and keep new customers. These efforts usually amount to coupons or free gourmet coffee in the waiting room. From time to time, however, we find shop owners who have gone the extra mile, tapping the inner folds of their minds to come up with a truly novel idea. Elle Auto Care in Calgary has done their part to revolutionize the people part of auto service. Their waiting room is its own experience, with manicure and mini-spa services, WiFi, leather furniture, an indoor children's zone and reportedly one of the nicest bathrooms ever to grace an auto shop. And yes, they have gourmet coffee. I can't tell you whether it'll fly, but if a shop is this focused on the people side of things, chances are they will stand behind their work, too.
Read more about Elle Auto Care in the Montreal Gazette.
Well, this is way long overdue. How many times have I gone to get my oil changed and only found men’s magazines in the waiting room.
You’d be surprised about the popularity of the general purpose and women’s interest magazines like Oprah and Us Weekly we provide in our waiting area. Many customers stay after their cars are repaired just to finish an interesting article.
Everyone has a customer service horror story. At least with my auto repairs, I’ve found a great service center at Franciscos Auto Repair
We have always provide coffee and wifi, but a manicure. I think our women’s interest magazines work great and that way i dont have to touch old ladies hands. lol